KİMLİK ESIM · LEGAL
Refund Policy
Last updated: 2 August 2026
Eligible eSIMs
An eSIM may be refunded only when it has never been installed or used and the upstream provider confirms that the profile remains cancellable. The website verifies usage, profile status, installation state and device binding before cancellation.
Ineligible cases
A refund is unavailable after installation, activation, data usage, device binding, expiry, deletion after installation, or where the provider reports that the profile cannot be cancelled. Incorrect device selection or lack of device compatibility does not by itself make an activated profile refundable.
Refund method
Approved refunds are returned to the shared Kimlik eSIM account balance. They are not automatically sent back as an on-chain USDT transfer. The credited balance can be used on the website and Telegram bot.
Payment errors
Blockchain transfers are irreversible. Payments made using the wrong network, token, address or amount may be unrecoverable. For a late or unmatched transfer, contact support once with the transaction ID and do not pay the same request again.
How to request
Use the refund action next to an eligible eSIM in the customer panel or bot. If the action is unavailable, contact the Telegram bot with the order number. Do not share wallet private keys or recovery phrases.